FAQs

  1. What packages does Copa Vacations offer?

    We offer a wide variety of travel packages for North, Central, and South America and the Caribbean. Our packages always include airfare on Copa Airlines, as well as accommodations at the destination of your choice. Our collection of hotels includes:

    • All-inclusive hotels
    • Family-friendly hotels
    • Romantic hotels
    • Adults-only hotels
    • Beach hotels
    • Business hotels
    • Hotels with golf courses
    • SPA hotels
    • Luxury hotels
    • Gay-friendly hotels
    • Boutique hotels
    • Hotels in historic cities
    • Pet-friendly hotels
    • Green hotels
  2. What destinations can I visit?

    NORTH AMERICA CENTRAL AMERICA THE CARIBBEAN SOUTH AMERICA
    Canada
    Montreal (YUL)
    Toronto (YYZ)
    United States
    Boston (BOS)
    Chicago (ORD)
    Fort Lauderdale (FLL)
    Las Vegas (LAS)
    Los Angeles (LAX)
    Miami (MIA)
    New Orleans (MSY)
    New York (JFK)
    Orlando (MCO)
    Tampa (TPA)
    Washington (IAD)
    Mexico
    Cancun (CUN)
    Guadalajara (GDL)
    Mexico City (MEX)
    Monterrey (MTY)
    Costa Rica
    Liberia (LIR)
    San Jose (SJO)
    El Salvador
    San Salvador (SAL)
    Guatemala
    Guatemala City (GUA)
    Honduras
    San Pedro Sula (SAP)
    Tegucigalpa (TGU)
    Nicaragua
    Managua (MGA)
    Panama
    David, Chiriqui (DAV)
    Panama City (PTY)
    Aruba
    Aruba (AUA)
    Bahamas
    Nassau (NAS)
    Cuba
    Havana (HAV)
    Santa Clara (SNU)
    Holguín (HOG)
    Curaçao
    Curaçao(CUR)
    Haití
    Port-au-Prince (PAP)
    Jamaica
    Kingston (KIN)
    Montego Bay(MBJ)
    Puerto Rico
    San Juan (SJU)
    República Dominicana
    Punta Cana (PUJ)
    Santiago de los Caballeros (STI)
    Santo Domingo (SDQ)
    St Maarten
    Saint Martin (SXM)
    Trinidad y Tobago
    Port of Spain (POS)
    Argentina
    Buenos Aires (EZE)
    Cordoba (COR)
    Bolivia
    Santa Cruz de la Sierra (VVI)
    Brazil
    Belo Horizonte (CNF)
    Brasilia (BSB)
    Campinas (VCP)
    Manaus (MAO)
    Porto Alegre (POA)
    Recife (REC)
    Rio de Janeiro (GIG)
    São Paulo (GRU)
    Chile
    Santiago de Chile (SCL)
    Colombia
    Bogota (BOG)
    Cali (CLO)
    Medellin (MDE)
    Ecuador
    Guayaquil (GYE)
    Quito (UIO)
    Guyana
    Georgetown (GEO)
    Paraguay
    Asuncion(ASU)
    Peru
    Chiclayo (CIX)
    Lima (LIM)
    Uruguay
    Montevideo (MVD)
    Venezuela
    Caracas (CCS)
    Maracaibo (MAR)
    Valencia (VLN)
  3. Where can I purchase the packages?

    Currently, the packages listed on this page can be purchased only in Colombia. You can begin your trip in any of the following cities: Barranquilla, Bogota, Cartagena, Cali, Medellin, Bucaramanga, Pereira, and San Andres.

  4. Can I earn miles when purchasing a Copa Vacations package?

    Yes, our Copa Vacations airfares earn miles with ConnectMiles (beginning in July), or with any Star Alliance member airline loyalty program.

  5. Payment methods

    Paying by credit card

    Is paying by credit card secure?

    Yes, it is completely secure. When you book with Copa Vacations, your personal information and credit card number are encrypted before being transmitted. So the information you provide can be read only by us and will always be secure. In addition, we have a security certificate from GeoTrust, a leading IT security company.

    If you prefer, you can call us, and we will book your trip for you over the telephone.

    Virtual wallet

    A virtual wallet is an account created when an exchange or cancelation results in a balance owed to a customer. It can be used to pay for any Copa Vacations booking.

    How to use your virtual wallet

    To use your virtual wallet, call and mention the personal code that was emailed to you when your virtual wallet was created. Each time you use your virtual wallet, you will receive an email notification that includes your current balance.

    Secure Online Payments (PSE)

    Pay with your checking or savings account.